Centro de atenção psicossocial álcool e outras drogas sob a ótica do usuário: subsídios para a qualificação da consulta de enfermagem

Abstract

This study aimed to understand users' expectations about the actions of nurses in a Psychosocial Care Center for Alcohol and other Drugs (CAPSad). This is a qualitative study using the theoretical and methodological framework of the phenomenological sociology of Alfred Schutz. The study was conducted in a CAPSadIII located in Porto Alegre and 15 users were interviewed. The interviews took place in March 2014, through an interview. During the comprehensive analysis of reports, five categories emerged: User satisfaction with the CAPS; Activities developed in CAPS and Concepts of users on Nursing CAPS. Through this research, we were able to understand the expectations of users about the service provided in CAPSad, with expectations for nurses involved in their treatment. And so we could observe and consider that the links created between users and nurses in CAPS are able to promote the effectiveness of the treatment developed by enabling the creation of a treatment plan that meets the needs of users.