A proposição de um chatbot de inteligência artificial nas instituições de ensino superior das faculdades de Direito

Abstract

This research seeks to analyze the new era of Digital Transformation from the perspectives of law firms within Universities, known as Legal Practices Center (NPJ), aiming to answer the following question: how can an artificial intelligence tool be proposed to bring efficiency to Higher Education Institutions, both from the perspective of judicial processes and teaching/learning? It is intended to demonstrate that, through the implementation of a tool based on artificial intelligence, it would be possible to optimize legal education, as well as customer service at the Legal Practices Center. During the research, the deductive hypothetical methodology was adopted, through bibliographical and documentary research, and to solve the problem, the PDCA cycle, from the English plan, do, check and act, was also used. The general objective of the research is to present a proposal for a chatbot with conversational flow based on artificial intelligence, to contribute to the learning of academics and also to improve the organizational process of the Higher Education Institution within the Legal Practices Center. Furthermore, the specific objectives are to demonstrate the implications that artificial intelligence, through the creation of an artificial intelligence tool in legal education (chatbot), will bring within Higher Education Institutions in this new trend of Digital Transformation, as well as to identify how the chatbot proposal can be used to streamline the Legal Practice Center, delimit the areas and functions of the chatbot, as well as who will be its users. The first chapter will deal with Digital Transformation, explaining what is the Fourth Industrial Revolution and the movement of the new Era of Digital Transformation. In the second chapter, the Economic Analysis of Law will be discussed, demonstrating that AI when applied in Legal Education brings efficiency gains in the teaching-learning process, and will also conceptualize what is the chatbot and chatbot based on AI. The third chapter will deal with the PDCA method, explaining it in detail. The fourth chapter will address the research discussions, which will demonstrate the efficiency and results found with the proposition of a chatbot in a Higher Education Institution. The justification stems from the current scenario in which the world is experiencing a digital transformation, and consequently new trends have emerged, especially in legal education, where it is necessary to adapt, looking from a perspective on how artificial intelligence can improve teaching, and not under the focus that it will take the space of humans. Thus, the proposal of a chatbot for use by academics from the Legal Practices Centers would make the teaching-learning process more dynamic, in addition to increasing the speed in the preparation of pieces, as well as optimizing the service to customers of the Center itself.