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dc.contributor.advisorFrancisco, Rosemary
dc.contributor.authorSalvi, Luciana
dc.date.accessioned2019-02-05T15:44:25Z
dc.date.accessioned2022-09-22T19:31:28Z
dc.date.available2019-02-05T15:44:25Z
dc.date.available2022-09-22T19:31:28Z
dc.date.issued2018-01-01
dc.identifier.urihttps://hdl.handle.net/20.500.12032/61883
dc.description.abstractThe probability of providing quality service to the customer is greater when the company's employees are well-qualified and the organization is well structured with standardized and standardized processes. In this scenario, the present study aims to analyze, model and implement a process of quality training, in a company in which the current process has deficits and does not reach all employees efficiently. The research-action method was used, resulting in the modeling of these processes and the implementation of a training program that includes the recycling and evaluation of results.en
dc.publisherUniversidade do Vale do Rio dos Sinospt_BR
dc.subjectServiço de qualidadept_BR
dc.subjectQuality serviceen
dc.titleMelhoria no processo de educação corporativa mapeamento de processo para o desenvolvimento profissionalpt_BR
dc.typeTCCpt_BR


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