dc.creator | Silva, Leonardo Savio L. S. da | |
dc.date.accessioned | 2021-08-19T12:51:48Z | |
dc.date.accessioned | 2023-03-22T17:33:04Z | |
dc.date.available | 2023-03-22T17:33:04Z | |
dc.date.issued | 2021-03-08 | |
dc.identifier.citation | SILVA, Leonardo Savio L. S. da. Gamificando as operações de Ground handling para aumento da segurança no aeroporto do Recife . 2020. 81 fl. Dissertação (Mestrado) - Universidade Católica de Pernambuco. Programa de Pós-graduação em Indústrias Criativas. Mestrado Profissional em Indústrias Criativas, 2020. | por |
dc.identifier.uri | https://hdl.handle.net/20.500.12032/76971 | |
dc.description.abstract | Ground Handling (GH) is defined as the services provided on the airport floor related
to the handling of aircraft from their landing until their next takeoff. According to the
2019 annual report of ANAC (National Civil Aviation Agency), there was a growth of
1.35% in passenger transport compared to 2018, resulting in a number of 104.4
million passengers served by companies Brazilian airlines in 2019. This increase
brought a great challenge on the safety of people and equipment involved in these
services. However, the low engagement and lack of adherence by the teams
regarding the correct execution of operational procedures in compliance with safety
standards is still a problem in these operations. In this work, we will use a
gamification strategy applied to ground handling processes in aircraft service with the
aim of generating more engagement and understanding of the importance of safety
practices. For this purpose, contributions on gamification applied to the corporate
world were used, as was the case with McGonigal (2011), Dubey (2017) and Vianna
et al. (2013), adding research in the context of safety culture in operations with Balk
(2007), Duplin (2015) and Bieder (2018). We applied the Gamification Canvas
(VIANNA et al., 2013) to engage the increased reporting of situations below safety
standards by people, and also to ensure proper learning based on these minor risks
incidents, and doing so, real accidents can be avoided. This work contributes to the
field of communication and the generation of a culture of safety in companies in the
context of corporate governance, while demonstrating the application of creative
industry processes in an efficient manner with regard to practices that prevent
accidents. | eng |
dc.format | application/pdf | * |
dc.language | por | por |
dc.publisher | Universidade Católica de Pernambuco | por |
dc.rights | Acesso Aberto | por |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | |
dc.subject | Dissertações | por |
dc.subject | Airplanes - Ground handling | por |
dc.subject | Aeroportos - Brasil | por |
dc.subject | Gamificação | por |
dc.subject | Aeroportos - Acidentes | por |
dc.subject | Acidentes | por |
dc.subject | Prevenção de acidentes | por |
dc.subject | Engenharia aeroespacial | por |
dc.subject | Dissertations | eng |
dc.subject | Airports - Brazil | eng |
dc.subject | Gamification | eng |
dc.subject | Airports - Accidents | eng |
dc.subject | Accidents | eng |
dc.subject | Accidents prevention | eng |
dc.subject | Aerospace engineering | eng |
dc.title | Gamificando as operações de Ground handling para aumento da segurança no aeroporto do Recife. | por |
dc.type | Dissertação | por |