Modelo para implementação de um catálogo de serviços de TI
| dc.contributor.advisor | Hilzendeger, Julio Cesar | |
| dc.contributor.author | Ferreira, Rodrigo Kellermann | |
| dc.date.accessioned | 2019-10-10T16:31:14Z | |
| dc.date.accessioned | 2022-09-22T19:38:13Z | |
| dc.date.available | 2019-10-10T16:31:14Z | |
| dc.date.available | 2022-09-22T19:38:13Z | |
| dc.date.issued | 2011-01-01 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12032/63223 | |
| dc.description.abstract | This study proposes to conduct a mapping of IT services in a technology company, in order to give better visibility to internal customers about the services available and align services to business objective. For this, we performed a literature search on the topic and was also carried out a case study involving some areas of the company. | pt_BR |
| dc.publisher | Universidade do Vale do Rio dos Sinos | pt_BR |
| dc.subject | Catálogo de serviços | pt_BR |
| dc.subject | Catalog of services | en |
| dc.title | Modelo para implementação de um catálogo de serviços de TI | pt_BR |
| dc.type | TCC | pt_BR |
Files in this item
| Files | Size | Format | View |
|---|---|---|---|
| Rodrigo Kellermann Ferreira_.pdf | 166.4Kb | application/pdf | View/ |