Modelo para implementação de um catálogo de serviços de TI

dc.contributor.advisor	Hilzendeger, Julio Cesar
dc.contributor.author	Ferreira, Rodrigo Kellermann
dc.date.accessioned	2019-10-10T16:31:14Z
dc.date.accessioned	2022-09-22T19:38:13Z
dc.date.available	2019-10-10T16:31:14Z
dc.date.available	2022-09-22T19:38:13Z
dc.date.issued	2011-01-01
dc.identifier.uri	https://hdl.handle.net/20.500.12032/63223
dc.description.abstract	This study proposes to conduct a mapping of IT services in a technology company, in order to give better visibility to internal customers about the services available and align services to business objective. For this, we performed a literature search on the topic and was also carried out a case study involving some areas of the company.	pt_BR
dc.publisher	Universidade do Vale do Rio dos Sinos	pt_BR
dc.subject	Catálogo de serviços	pt_BR
dc.subject	Catalog of services	en
dc.title	Modelo para implementação de um catálogo de serviços de TI	pt_BR
dc.type	TCC	pt_BR

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