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dc.contributor.advisorHilzendeger, Julio Cesar
dc.contributor.authorRocha, Davan Carvalho da
dc.date.accessioned2017-10-05T16:48:16Z
dc.date.accessioned2022-09-22T19:27:10Z
dc.date.available2017-10-05T16:48:16Z
dc.date.available2022-09-22T19:27:10Z
dc.date.issued2010
dc.identifier.urihttps://hdl.handle.net/20.500.12032/61044
dc.description.abstractUnavailability of a service used by users may cause financial loss, weakening the brand and corporate image and dissatisfaction of customers/users. Thus, there is need to develop and maintain an availability management process, ensuring that all operational services are available when they are used. The services offered must meet the availability objectives agreed with the business and new services should be designed properly to achieve the desired requirements without compromising the performance of existing services. This paper aims to present a proposal for a management process availability of IT services, based on best practices, applied in service(s) of critical IT(s) of business in a real environment.en
dc.publisherUniversidade do Vale do Rio dos Sinospt_BR
dc.subjectGestão de serviços de TIpt_BR
dc.subjectIT service managementen
dc.titleGestão de disponibilidade: estudo de caso aplicado em um serviço de TIpt_BR
dc.typeTCCpt_BR


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