Description
This study aims to present the importance of management indicators in the spare part business of the AGCO group dealers. The methodology is based through a qualitative research of descriptive and exploratory level, by conducting a case study. Conceptualizing, the contribution of management indicators is related to the monitoring function of the activities and results through control - indicating the current position of what was planned. As a result of the research, it can be seen that the management indicators are fundamental to spare parts management, and that all dealers interviewed agree that this is a great tool to leverage and improve spare parts activities. However, it was realized the need for leveling of dealers in the knowledge of this issue to achieve a standardization of processes.
