| dc.description.abstract | Objective: Propose a standardization of the internal audit process's management, to the improvement of services quality of a private hospital in the city of Santa Maria, a country side city of Rio Grande do Sul. Method: Transversal research, prospectively collected, through the analysis of 200 medical records, after the discharge of patients hospitalized in one of the clinic-surgical units from August to October 2016, in order to identify the glosses Occurred in the period. Results: It was verified that the category with more hospital gloss quantity is the nursing technician, being the afternoon the shift with more occurrences of it. The medical prescription errors were the prevalent, totalizing 56.3% of total; between them, the suspended medicines represented 80.6%. The most frequent nursing errors are the ones of prescriptions of realized care and not verified, representing 62.5% of total. The hospital gloss more found in the audited accounts were in relation to the costs of remunerated procedures. To minimize the hospital gloss, it was suggested: weekly meeting between the nurses’ auditors with the assistential team, creation of a checklist to the emergency car and the dispensation of medications per unit dose. Conclusion: It's clear the necessity of the implantation of an audit process, unifying assistential quality and hospital charges to the day by day of nurses. | en |
