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dc.contributor.advisorCosta, Filipe Campelo Xavier da
dc.contributor.authorTucci, Rafael de Mello
dc.date.accessioned2016-10-11T13:37:11Z
dc.date.accessioned2022-09-22T19:22:49Z
dc.date.available2016-10-11T13:37:11Z
dc.date.available2022-09-22T19:22:49Z
dc.date.issued2016-03-25
dc.identifier.urihttps://hdl.handle.net/20.500.12032/60192
dc.description.abstractThe design for emotion, an area that unites the design expertise and cognitive psychology, grew in importance since the late 90s. The purpose of the projects in this area lies in developing solutions that encourage or prevent certain emotions. In this context, Desmet (2007) brought from the cognitive psychology the Appraisal theory, which establishes the vision of a causal relationship between projectable stimuli for design and emotional reactions. This study seeks to understand how the Appraisal theory can contribute to projects in service design. The topic has its application in the context of private hospital emergency rooms in the Great Area of Porto Alegre. To answer to these questions, a survey online was developed with individuals who used any private hospital emergency in the last six months in the Great Area of Porto Alegre. With the results of this first stage, the inputs were used as part of participant observation of a projetual exercise with designers, architects specializing in the health sector hospital and a health professional with experience in private hospital emergency room. After, in-depth interviews were conducted with the same participants. The results suggest that the Appraisals theory contributes in service design projects bringing a different way to include the user, facilitate confirmation of the project briefing response, design guidelines, consistent elements and data to the design process.en
dc.description.sponsorshipNenhumapt_BR
dc.languagept_BRpt_BR
dc.publisherUniversidade do Vale do Rio dos Sinospt_BR
dc.rightsopenAccesspt_BR
dc.subjectTeoria dos Appraisalspt_BR
dc.subjectAppraisal theoryen
dc.titleA experiência do usuário em serviços de urgência hospitalar: a perspectiva do design de serviços a partir da Teoria dos Appraisalspt_BR
dc.typeDissertaçãopt_BR


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