Diagnóstico de um escritório de advocacia: mapeando seus principais processos, análise de resultados e sugestões de melhorias

dc.contributor.advisor	Diehl, Carlos Alberto
dc.contributor.author	Freitas, Elise Altenbernd de
dc.date.accessioned	2016-08-29T14:10:24Z
dc.date.accessioned	2022-09-22T19:21:54Z
dc.date.available	2016-08-29T14:10:24Z
dc.date.available	2022-09-22T19:21:54Z
dc.date.issued	2016
dc.identifier.uri	https://hdl.handle.net/20.500.12032/60009
dc.description.abstract	Through this case study, this research identifies and maps out the main end-toend processes of a law firm. As a result of interview sessions and survey questionnaires applied to current employees, we identified the leading indicators and measurement of success of the main processes that impacts the final service experience. The findings allowed us to propose changes to specific parts of the processes that can increase efficiency, all within the limitations of the organization.	en
dc.publisher	Universidade do Vale do Rio dos Sinos	pt_BR
dc.subject	Mapeia	pt_BR
dc.subject	Maps	en
dc.title	Diagnóstico de um escritório de advocacia: mapeando seus principais processos, análise de resultados e sugestões de melhorias	pt_BR
dc.type	TCC	pt_BR

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