Mostrar registro simples

dc.contributor.advisorCassel, Ricardo Augusto
dc.contributor.authorWelter, Anelise Faleiro
dc.date.accessioned2015-08-26T00:41:48Z
dc.date.accessioned2022-09-22T19:17:57Z
dc.date.available2015-08-26T00:41:48Z
dc.date.available2022-09-22T19:17:57Z
dc.date.issued2012-12-13
dc.identifier.urihttps://hdl.handle.net/20.500.12032/59242
dc.description.abstractPerformance indicators play a key role in managing organizations in an environment increasingly competitive and globalized. When there is no performance evaluation, when the results of an organization are not measured, they can not be managed (GOLDRATT, 2002). However, the use of indicators, or even the use of indicator systems as the Balanced Scorecard (BSC), can also be detrimental to the organization and produce results contrary to those desired, thus characterizing the dysfunction of indicators. This dysfunction occurs when there is predominance and emphasis on financial indicators (temporal dysfunction), when there is local optimization over the global optimization (dysfunction by local optimization) and when indicators generate unwanted actions (behavioral dysfunction). In this context, this thesis, in addition to categorize, through a systematic review, the types of dysfunction as mentioned above, propose a tool for identifying evidences of this problem in systems of indicators from different organizations. The tool comprises seven stages of analysis that cover all three types of dysfunction and ends with step summary of the analysis’ results. To evaluate the tool, it is applied in a company that uses the BSC characterized the research as a Design Research.en
dc.description.sponsorshipNenhumapt_BR
dc.languagept_BRpt_BR
dc.publisherUniversidade do Vale do Rio dos Sinospt_BR
dc.rightsopenAccesspt_BR
dc.subjectIndicator dysfunctionen
dc.subjectDisfunção de indicadorespt_BR
dc.titleProposição de uma ferramenta para identificação de indícios de disfunção em sistemas de indicadores de desempenhopt_BR
dc.typeDissertaçãopt_BR


Arquivos deste item

ArquivosTamanhoFormatoVisualização
AneliseWelter.pdf690.0Kbapplication/pdfVisualizar/Abrir

Este item aparece na(s) seguinte(s) coleção(s)

Mostrar registro simples


© AUSJAL 2022

Asociación de Universidades Confiadas a la Compañía de Jesús en América Latina, AUSJAL
Av. Santa Teresa de Jesús Edif. Cerpe, Piso 2, Oficina AUSJAL Urb.
La Castellana, Chacao (1060) Caracas - Venezuela
Tel/Fax (+58-212)-266-13-41 /(+58-212)-266-85-62

Nuestras redes sociales

facebook Facebook

twitter Twitter

youtube Youtube

Asociaciones Jesuitas en el mundo
Ausjal en el mundo AJCU AUSJAL JESAM JCEP JCS JCAP