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dc.contributor.advisorSouza, Yeda Swirski de
dc.contributor.authorCarrara, Cláudio Correa
dc.date.accessioned2015-07-27T20:13:49Z
dc.date.accessioned2022-09-22T19:17:20Z
dc.date.available2015-07-27T20:13:49Z
dc.date.available2022-09-22T19:17:20Z
dc.date.issued2012-07-13
dc.identifier.urihttps://hdl.handle.net/20.500.12032/59120
dc.description.abstractThis study examines how supplier capabilities influence the provision of services in outsourcing of application maintenance. The object of analysis is a consolidated outsourcing operation, through the service provided by a Brazilian IT company for a multinational client also from the national capital of the country. The used theory was Resource Based View. From the literature review on the subject, one identified the core outsourcing capabilities that have been already studied. They are technical capability, personnel management capability, leadership skills and ability to manage the client relationship. The methodology used was a single case study based on indepth interviews performed with the main technical and management leaderships of the company. After the data analysis, one identified that the technical capacity as proposed by earlier studies was insufficient to the service of the application maintenance and it was proposed its expansion with elements of flexibility in TI. One found that the leadership ability suggests having influence upon the other capabilities. Finally, the study presents a model of capabilities relationship with its elements, a framework of propositions and suggestions for futures studies.en
dc.description.sponsorshipNenhumapt_BR
dc.languagept_BRpt_BR
dc.publisherUniversidade do Vale do Rio dos Sinospt_BR
dc.rightsopenAccesspt_BR
dc.subjectCapacidadespt_BR
dc.subjectCapabilitiesen
dc.titleUma análise sobre capacidades em outsourcing de tecnologia da informação: um estudo no contexto de manutenção de aplicaçõespt_BR
dc.typeDissertaçãopt_BR


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