Análise de consultas entre pacientes com diabetes e seu médico: as contribuições da fala-em-interação

Abstract

This study aims at describing interactional exchanges between a doctor and his patients with diagnosis of diabetes. For patients who have this illness, the adherence to the treatment is an important factor, being a topic in every consultation. High adherence helps the patient to reach good levels of control of the illness and, consequently, have a better quality of life. Therefore, we investigate how issues of adherence emerge in interactions. To do so, data were collected in two public health care buildings located in the metropolitan region of Porto Alegre and where later analyzed through the tools of Conversation Analysis (SACKS, 1992). According to this methodology, the data directs the eye of the researcher to what is more relevant and/or recurrent to be analyzed. Thus, they pointed that moments of negotiation were rather recurrent among the doctor and the patients and it was evident that these moments addressed different topics related to the treatment. The analyses show that these negotiations emerge w