A arbitragem como meio extrajudicial de solução de conflitos de consumo

Abstract

This paper has the objective to study the arbitration and to verify if this extrajudicial way can be used to solve conflicts of consume. The judicial process is main way that is used by Brazilian to get a solution to their problems. However, because of the difficulties that are generated by the Judiciary Power overfill, such as the inefficiency and the slowness in the jurisdictional solution by this Power, the State has been instigating the population to utilize extrajudicial mechanisms, where we can include the arbitration. The Brazilian legislator gave it a special treatment in the year of 1996, when the Law of Arbitration, known as Marco Maciel Law , was published. Many doctrinaires and the State itself present the arbitration as a fast and able alternative way to resolve disputes, including also those that involve consumers and producers. That study is methodologically inscribed in traditional investigations of the Law, that is to say, it analyses rules contained in the Arbitration Law (n. 9.307/1996) and in the Consumer Defense Code (Law n. 8.078/1990) and it studies the doctrine and jurisprudential understanding. The contribution of this search to the Law consists of verifying if the solution of conflicts where exists, in one side, the producer and, in the other side, the consumer the vulnerable part of the consume relation, which object refers to products and services, through the arbitration, attends the legal and constitutional requisites to obtain a just process, that is to say, it is pretended to analyse if there is legal possibility in the use of the arbitration in the solution of conflicts of consume and if the consumer s interests and rights are really being protected when the consumer controversies are submitted to that private jurisdiction form