The products and services of architecture and engineering need to assist with quality, the expectations and needs of who hire them. This research project proposes the
accomplishment of an inventory of the city of Recife consumers' most frequent complaints to Consumer Defense Consultantship ADC, that works inside of the Regional Council of Engineering, Architecture and Agronomy of the State of Pernambuco CREA - PE, and starting from them to identify causes and reasons that made their occurrence. The data will also be researched along with the builders, through the reports of final evaluation of their
constructions. It will also be studied some tragedies in the civil construction where these structures collapsed. By the analysis of them, we look for subsidies for the prevention and/or remediation of the detected problems. Besides, it is expected that starting from this diagnosis
it will be possible to trace guidelines for continuous education in the most several levels
