Use of lean enterprise value principles in the design of a performance measurement system for a consulting business unit to avoid dysfunctional behaviors
dc.contributor.author | Mercado Díaz, Leopoldo | |
dc.date.accessioned | 2015-05-14T15:31:13Z | |
dc.date.accessioned | 2022-09-09T20:56:24Z | |
dc.date.available | 2015-05-14T15:31:13Z | |
dc.date.available | 2022-09-09T20:56:24Z | |
dc.date.issued | 2015-05-14 | |
dc.identifier.uri | http://148.201.128.228:8080/xmlui/handle/20.500.12032/27765 | |
dc.description.abstract | An unbalanced Performance Measurement System tied to employee compensation, may lead to dysfunctional behaviors, with consequent sub-optimization of business units inside a corporation and an impact to overall business performance. • We analyze the orders-revenue-profit axis inside a consulting business, with actors who are measured independently, belonging to different business units. • As a result, each actor optimizes and takes care of his own set of measures, with consequential damage to the enterprise as a whole. • We compare two success maps, actual and desired, and propose a new set of metrics based on principles of Lean Enterprise Value, more aligned to the overall strategy of a Consulting business unit inside a multinational technology company. | en_US |
dc.language.iso | Inglés | en_US |
dc.subject | Performance Measurement System | en_US |
dc.subject | Consulting Business Unit | en_US |
dc.subject | Lean Enterprise Value | en_US |
dc.title | Use of lean enterprise value principles in the design of a performance measurement system for a consulting business unit to avoid dysfunctional behaviors | en_US |
dc.type | Artículo | en_US |
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DysfunctionalBe ... PerformanceMeasurement.pdf | 627.4Kb | application/pdf | Visualizar/ |