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dc.contributor.advisorAdachi, Emilia Sumie
dc.contributor.authorMittmann, Jefferson Mittmann
dc.date.accessioned2018-03-23T16:52:49Z
dc.date.accessioned2022-09-22T19:28:34Z
dc.date.available2018-03-23T16:52:49Z
dc.date.available2022-09-22T19:28:34Z
dc.date.issued2017
dc.identifier.urihttps://hdl.handle.net/20.500.12032/61317
dc.description.abstractIncreasingly embedded in organizations strategy, IT needs to evaluate and seek continuous improvement involving all its employees and suppliers. Outsourcing processes are enabling financial results to be improved through cost reduction and, with appropriate monitoring, to ensure the improvements expected by the IT area. In this context, the present work, obtained as a result of an action research, presents a way to perform an analysis of the results of an outsourced IT service center, using tools such as BSC and ITIL.pt_BR
dc.publisherUniversidade do Vale do Rio dos Sinospt_BR
dc.subjectÁrea de TIpt_BR
dc.subjectIT areaen
dc.titleAnálise de resultados de uma central de serviços em TI terceirizada uma proposta utilizando BSC e ITILpt_BR
dc.typeTCCpt_BR


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