Ganhos de eficiência operacional a partir da gestão de processo: uma pesquisa-ação em uma empresa do setor público

Abstract

Through action research, develops a study in a Brazilian Public Company that acts as agent for transfer operations resources of The Union General Budget for public works. The intention was to study the application of concepts and process management tools, in particular the identification of wastes in the production process and productivity gains indicators as a means of business efficiency gains from the adaptation process to the demands customers. The research was developed in light of the paradigm that was established, based on continuous improvement and value creation for the customer. The development of the research took place in a specific case of a unit of the company, which has been mapped providing an end to end process view. From your mapping, wastes created were identified and studies-pilots were elaborated. When performing the actions designed to promote the elimination of wastes, one can assess the results demonstrate that improvements in operational efficiency of the process under study.