Agazzi, Cléber Alexandre
(Universidade do Vale do Rio dos SinosUnisinosBrasilEscola de Gestão e NegóciosPrograma de Pós-Graduação em Gestão e Negócios, 2018-08-29)
Many companies have adopted a strategy of centralized services as a way of organizing back office activities, seeking a reduction of costs and improving the overall efficiency of operations. This strategy of centralization ...